Returns and/or replacements will only be granted if the merchandise has a manufacturer’s defect or is damaged during shipping. Other returns will be allowed if an acceptable reason is given. Prior authorization must be obtained from the supplier in either case. Refunds will not be given due to item color not matching buyer’s monitor color.

All claims must be filed via email within 3 days of receipt of item or it will be considered as not received. If you need an item returned or replaced due to a defect or damage during shipping, please contact us at bodydock@aeroinc.net and include the item number and the reason you need to return the item. You will be contacted by email for return instructions. Items must be returned in the original packaging and in the condition in which it was received. Many suppliers will issue a call tag with the shipping company they use for shipping. The shipping company schedules a date to pick up the item. LakeToys.net is not always notified of the pick up date. LakeToys.net will contact you if we receive that information.

As soon as your return arrives at the supplier and we are notified, we will either place an order for a replacement or issue a refund. Our customers will not be held liable for return shipping costs or replacement costs when the supplier or shipping company is at fault. In other cases, the customer is responsible for ALL costs incurred for the return (shipping, handling fees, restocking fees, Ebay fees, merchant fees as well as any call tags required to have the item picked up and returned by the delivery company.) The refund will be for the retail price minus any charges incurred.

The customer will be responsible for any extra shipping charges for re-rerouting.

LakeToys.net cannot be held liable for supplier errors. Even though supplier errors are very rare, they do occur occasionally. In these instances, LakeToys.net will be happy to assist in resolving the error as quickly as possible.